Effective Date: 1 May 2025

Climbers’ Nook is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines what information we collect, how we use it, and your rights under UK data protection law.

1. Information We Collect

We collect and process the following types of personal data:

  • Name and Email Address – when placing an order or subscribing to our newsletter

  • Shipping Address – to fulfil orders

  • Account Password – if you choose to create an account

  • Payment Information – processed securely via Stripe (we do not store payment card details)

2. How We Use Your Information

We use your data to:

  • Process and fulfil your orders

  • Communicate with you about your purchases

  • Send marketing emails (with your consent)

  • Improve our website and user experience through analytics

  • Meet legal obligations and prevent fraud

3. Cookies

We use cookies and similar technologies for:

  • Website functionality and user preferences (planned for future use)

  • Analytics and performance monitoring (via Google Analytics and Microsoft Clarity)

  • Advertising and remarketing (via Meta Ads)

You can manage cookie preferences through your browser settings or cookie consent tools on our website.

4. Third Parties We Share Data With

We share limited personal data with trusted third parties:

  • Stripe – for secure payment processing

  • Mailchimp – to manage email communications and marketing

  • Royal Mail and Yodel – for order delivery

These providers process your data only as necessary to provide their services and are required to comply with applicable data protection laws.

5. Data Retention

We retain your personal data indefinitely unless you request its deletion, in order to:

  • Maintain accurate order records

  • Comply with legal and accounting requirements

  • Support customer service inquiries

6. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccuracies in your data

  • Request deletion of your data

  • Object to or restrict certain types of data processing

  • Withdraw consent for marketing at any time

To exercise your rights, contact us at daniel@climbersnook.com.

7. Data Security

We take appropriate technical and organisational measures to protect your data, including using secure SSL encryption and processing payments via Stripe’s PCI-compliant platform.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal data from children and do not perform age verification.

9. International Data Transfers

Some third-party providers we use (e.g. Mailchimp, Stripe) may transfer data outside the UK. Where this occurs, we ensure your data is protected with appropriate safeguards, such as Standard Contractual Clauses.

10. Updates to This Policy

We may update this Privacy Policy occasionally. When we do, we’ll revise the “Effective Date” at the top of the page. We encourage you to review this policy periodically.

If you have any questions or concerns about this policy or how we handle your data, please contact us at:

Climbers’ Nook
daniel@climbersnook.com